Frequently Asked Questions

These FAQs are for customers. (Note: Wholesale/Bulk orders may be handled differently).

How do I contact you if I have a question about your products or my order?

You can email or fax our Customer Service Department. Click here for our contact information.

Can I order your products if I live outside the United States?

At this time, we ship only to U.S. addresses.

When I went to checkout, I received an error message "Oops...".

Check to see if you have both a Wholesale/Bulk item and a regular item in your cart. You can only have one or the other to process the order due to differences in the shipping policies.

Is it safe and secure to order from your site?

We take advantage of Google's state-of-the-art checkout system. All transactions are processed through your account with Google, so we never see your credit card information or any personal information beyond what is necessary to ship your order and provide order status emails.

How do I know if my order was received?

After you complete and successfully submit your order, a "Thank You" screen will appear, showing your order number. We will also email you an order confirmation with both a listing of the items you ordered and your order number.

When is my credit card charged?

Your credit card is charged when we ship your order. Back orders are not charged until the merchandise ships.

How long will it take my order to arrive?

For standard shipping, we generally mail orders within 2-5 business days after receiving payment. Orders typically arrive in about 7-10 business days. Please allow a reasonable time for orders to reach you. If you feel your order has been unduly delayed, please contact us.

Do you have express shipping?

We have various express shipping methods, which you can select at checkout time and review charges. We offer FedEx Ground, 2Day, and Standard Overnight. Click here for more shipping details.

Do you use my personal information for anything other than completing my order?

We do not share your information with other retailers or marketers. For more about our privacy policies, click here.

What if I receive a damaged or missing item(s)?

Email or fax our Customer Service Department. Click here for our contact information.

What is your return policy?

If you are a consumer, you can return a product for an exchange, replacement, or refund within 30 days of receiving your merchandise. Unless the product is damaged, we do not refund your original shipping or return shipping costs. All returned merchandise must be in original factory condition, including all accessories, packaging materials, inserts, manuals, and warranty cards (not filled-out). We will issue a credit to your credit card upon receiving and inspecting the returned product. Please allow eight weeks for your account to be credited.

How do I return an item?

Merchandise can be returned for a replacement or refund. If you have any damaged or missing item(s), email our Customer Service Department. Click here for our contact information.

Do you have a catalog?

We do not have a direct mail catalog at this time.